PRIVACY / PERSONAL DATA PROTECTION (KVKK) TERMS & CONDITIONS

PRIVACY POLICY & KVKK
Protection of Personal Data

The privacy of our valued customers and the protection of your personal data are important to Nevşehir Seyahat Turizm Tic. LTD. ŞTİ. ("Nevşehir Seyahat"). We aim to provide you with necessary information regarding for what purposes and in what manner your data may be processed by Nevşehir Seyahat and with whom it may be shared.

Nevşehir Seyahat is the data controller in accordance with the provisions of the Personal Data Protection Law No. 6698 (“Law”). Within this scope, your personal data is recorded on behalf of Nevşehir Seyahat as the data controller, processed, updated and stored as long as required, shared with third parties domestically and abroad when necessary, and processed using other lawful methods specified under the Law. By providing your personal data, you acknowledge that the information you provide is accurate and complete.

Nevşehir Seyahat, based on your explicit consent or where permitted under applicable laws, may process the following personal data (including but not limited to):

Your name, surname, occupation, address, telephone and fax numbers, email address, and other contact information,

Family and demographic information,

Identity and passport information,

Travel and route details,

Ticketing and reservation details,

Billing and payment information,

Audio recordings collected by our call center,

Security camera/video/photo recordings,

Health data collected to fulfill legal obligations in case of accidents,

Product order information,

Payment and refund information,

Personal preference information,

Information and complaints you share with our staff regarding services/products,

Information related to your use of our website, mobile applications, and other communication channels,

For website users: computer/hardware and connection information, page view statistics, traffic data, advertisement data, IP addresses, and standard web log information generated from your visit and interactions,

Preferences or past experiences related to products or services.

Nevşehir Seyahat, based on your explicit consent or as permitted under legal regulations, may use your personal data for the following purposes:

To carry out your reservations and ticket purchases, to provide travel services, and to manage your account,

To better meet your travel needs and conduct customer satisfaction surveys,

To offer you services and promotional offers,

To create databases, perform listing, reporting, verification, analysis, statistical studies, and share such information with experts when legally required,

To analyze your usage of our website, mobile applications, and communication/sales channels, and personalize these channels,

To research and develop our products, services, and personal preference options,

To process complaints, requests, and suggestions,

To provide payment refunds,

To conduct security monitoring through camera/video/photo recordings,

To fulfill our responsibilities to passengers in case of accidents and to manage legal processes,

To contact you for market research via contact channels you have provided,

To promote our services, offer new products, special deals, and other information you may find interesting, and to classify you within membership programs,

To ensure travel safety and security, protect the life and property of Nevşehir Seyahat, its employees, contracted service providers, agents, and guests, and fulfill legal obligations or requests of authorized administrative bodies.

Nevşehir Seyahat, based on your explicit consent or where permitted by law, may share your personal data within the scope of these purposes with:

Business partners,

Employees, service providers (including cloud computing providers and consultants), and agents,

Shareholders and affiliates,

Social media platforms such as Facebook, Twitter, Instagram, and Snapchat to provide personalized offers,

Authorized administrative institutions and related parties domestically and abroad where required by law,

Administrative authorities for public safety and compliance with legal obligations in countries where travel is conducted.

Nevşehir Seyahat may collect your personal data via its website, mobile applications, social media pages, call center, ticket offices, agents, employees, authorized representatives, online sales channels, and other communication channels and may store it as long as necessary for the purposes listed above.

By approving this Privacy Policy, you explicitly consent to the processing, transfer, and storage of your personal data by Nevşehir Seyahat as described above. Additionally, Nevşehir Seyahat may process, transfer, and store your personal data in other ways permitted by law.

In accordance with Law No. 5651, Nevşehir Seyahat may identify and use users’ IP addresses to diagnose system-related problems and manage the site. IP addresses may also be used to gather broad demographic information.

You may contact us at any time to:

(a) learn whether your personal data has been processed,
(b) request information regarding processed personal data,
(c) learn the purpose of processing and whether it is used appropriately,
(d) learn the third parties to whom your personal data has been transferred domestically or abroad,
(e) request correction of incomplete or incorrect data,
(f) request deletion or anonymization of your data if processing reasons no longer apply,
(g) request that third parties be notified of corrections/deletions,
(h) object to negative outcomes resulting from automated processing,
(i) request compensation if you suffer damage due to unlawful processing.

Such requests may be submitted in writing via registered mail.

Commercial Electronic Messages

By providing communication permissions during ticketing, membership registration, or other Nevşehir Seyahat platforms, you agree to receive commercial electronic messages regarding products, services, new offers, travel details, and other information considered relevant by Nevşehir Seyahat. You may request to stop such communications at any time.

Shopping Security & SSL Certificate

All online transactions using your credit card on the Nevşehir Seyahat website are protected by a Geotrust RapidSSL certificate. Your card details are encrypted with 128-bit encryption. The lock icon in your browser indicates an active SSL-secured page.

Membership and personal data used during website registration are kept confidential and cannot be shared without your consent.

Cookies & Google Analytics

Nevşehir Seyahat uses Google Analytics. Data including IP address is stored on Google servers in the USA. Cookies are used to collect operational and preference-based information to enhance your browsing experience.

You can manage cookie settings through your browser.

Nevşehir Seyahat Company Information

Company Title:
NEVŞEHİR SEYAHAT TURİZM TİC. LTD. ŞTİ.

MERSIS Number:
0631-1132-5040-0001

Address:
Bekdik Mah. Terminal Blvd. Ş.A. Bus Terminal No: 7/1, Center / Nevşehir

Phone:
0850 241 50 50
444 50 50

E-mail:
info@nevsehirseyahat.com.tr